Categories
Thoughts

SpecSavers, well done

One year ago I had to buy some more glasses, (see previous entries), and as I had used a local branch of SpecSavers where I live in Kingston upon Thames, in the UK, for some years, I returned to them.

The offer of two pairs of glasses for the price on one, (really?), suits me, as I can carry both pairs around the world, if I break, damage or lose a pair, I have another ready to take its’ place. Another great asset is that one pair has green frames and the other has blue frames, so I could be colour co-ordinated.

I do not wear the all the time as they are for reading, but being bi-focal, I can keep them on, but as I do a lot of reading, I really do need them.

Three weeks ago, one of the arms off pair of glasses one, dropped off, no problem, I had another pair. I must be my fault, perhaps I sat on them, perhaps I could have abused them. I could not remember doing so, but then am I aware of every thing I do?

I wore my second pair, and live continued as normal, a trip to Italy, to Turkey and then on to Bahrain to give courses.

Whilst in the training room in Bahrain, I took my second pair of glasses off to give the presentation, and put them in my shirt pocket. When the time came for the participants to do the exercise I wanted them to do to reinforce their learning, I reached inside my pocket to get my glasses, put them on, to realise that the arm off these glasses had become detached.

Now this time, I know I was not abusive to my glasses, I had treated them with the love and affection they deserved, after all, they were now my only pair. Yes the frames were thin, light etc, but then we have to use them, wear them, that is what they are for.

Like many modern consumer goods, cars, TV’s, computer, they have a life expectancy, and it must be the same with these glasses, as both were the same style of frame.

Now I was in a mess, no glasses, four days of training left for me to give, e-mails to answer, and the latest book I was reading, The Complete Works of Sherlock Homes to finish.

Oh Poo Poo.

There was no way to get them repaired, I tried and the shopkeeper did not want to know, or did not have the correct equipment.

I purchased a pair of off-the-shelf reading glasses. Not bad, not the correct strength, but I could read.

On returning to the UK, I went straight to SpecSavers, and of cause they presupposed that I had damaged them, and it was suggested that it was the way I took them off, until I pointed out that on one pair the right arm had come off, and on the other it was the left.



SpecSavers broken glasses


Now I went into the shop with an attitude of non confrontational, to be friendly, to seek help, and that is what I got in return.

Without any to do, my records were called up, and immediately I was offered new frames, placing my existing lenses into new frames. Unfortunately they had no frames in stock.

Oh Poo Poo.

But, they would get some more, and as soon as they did, they would call me.

Today, one week later, they did telephone, but only one new frame had arrive.

Still now I can see properly to read and type, even if I have to readjust my eyes back to my old pair after using the off-the-shelf ones for two weeks.

Well done SpecSavers. I will await the blue frames, so I can go out in the streets colour matching with my eyes.

Categories
Thoughts Travels

BBC Focus Magazine and the Bahrain World Trade Center

I enjoy learning new things, digging down (chunking down in NLP) to find new information about things I see, hear, feel, taste or smell, and I love reading the monthly magazine published by the BBC in the UK called FOCUS.

The FOCUS magazine gives articles on science, technology and the future, sometimes giving background information on programs the will or have been broadcast. I love it.

In the FOCUS issue 204, July 2009, there is the usual section called “MegaPixel“, perhaps six pages of high quality photographs, one photo per page, and with a small inset which explains the photo. They publish some amazing pictures, great enough to make you want to look deeply into the very depth of the image.

One photograph caught my eye straight away, it covered two pages. It was a building very close to where I have stayed whilst in Bahrain giving NLP, PhotoReadingMind Maps and memory courses.

The building is the Bahrain World trade Center, located on the King Faisal Highway, being a twin fifty-storey building, of a very unusual design.

Between the two oddly shaped towers are three connecting bridges, each housing a 95 ft (30m) wind turbine, which the article said captures the wind’s energy blown in from the Persian Gulf. The electricity produced 11-15 per cent of the twin towers’ energy consumption.



The Bahrain World Trade Center
showing only two of the three wind turbines between the twin towers.


How do they know? Because ever since I have been going to Bahrain, and that has been many times, starting before the building was opened, I have never seen the blades of the turbines turning. Asking my colleagues, they said that they have never seen them turning either.

Even in the most informative and trusted publications, I have learned not to take what I see, hear, feel, smell or taste as the truth, even as I am reviewing the work of Richard Bandler, the Co-founder of NLP, are his stories true? But, if the stories have the desired effect, to make us think, to make changes, perhaps it is OK.

Do not believe everything you read.

Categories
Eating Out Thoughts

Champagne bubbles

Whilst in Bahrain, after finishing the Society of NLP Master Practitioner course, I was taken to the 5 star Banyan Tree Restaurant and spa for a wonderful lunch, actually and afternoon snack, and as we drunk glasses of champagne, a question arose. What makes the bubbles in a glass of champagne?



Champagne Bubbles

Now I know that bubbles in a glass of champagne is due to the carbonation of a white wine, by adding bubbles, either by the fermentation of the wine, and adding extra yeast and sugar after the first fermentation has stopped thus starting another, or that carbon dioxide is added to the white wine as it is bottled and corked.

Once the bottle is opened, say at a table, the trapped carbon dioxide is release slowly, or in the case of the winners of the F1 races, rather quickly.

Simple.

But why do the bubbles once the champagne has settled still come from the bottom of the glass?

Could it be that the weight of the champagne forces the bubbles out of the liquid? That would mean that the bubbles would be from the deepest part of the glass, but when looking at the glass above and below, that is not true. Also by tipping the glass so that there would be a lower part of the glass, the bubbles keep coming from the same place, in fact bubbles can be seen emanating from many parts of the glass.



Why don’t the champagne bubbles come from the deepest part of the glass?

Why are there many sources of bubbles? All emanating from their own unmoving source.

Is it because there is a flaw in the glass? Surely not every glass has a flaw?

I am confused. I need answers.

Please if you can answer, drop a comment below.

Categories
English Sayings Thoughts

Once bitten, twice shy

In English we have a saying or idiom, once bitten twice shy, which means that if someone is hurt or something has gone wrong, the next time the same or similar thing occurs we would be more careful.
 
Malcolm Gladwell, a writer of four good books, Blink, The Tipping Point, What the Dog Saw, and Outliners, refers to the subconscious, the automatic running of once bitten, twice shy, referring to a fire chief, who had sent his crew into a major fire which appeared to be in a room on a certain floor level. The fire chief then ordered his men to quickly leave the building, to stop fighting the fire. Shortly after exiting the building, the floor where the fire crew had been standing collapsed. The seat of the fire had been on the floor below.

How did the fire chief know to order his men to evacuate?

It was because of all the accumulated learnings, knowledge, of fighting other fires, the little signs, which at a conscious level were not noticeable, told his subconscious or intuition, that disaster was about to happen.

Another great person I ave had the great privilege to learn from is Dr Win Wenger and Project Renaissance.

In his work Win wenger teaches us to be aware of our Side Bands. To become aware of our own internal feelings, thoughts, ideas, by noticing the little signals that we give off, maybe a quick glance, a quick intake of breath, an indication of a hand movement, to stop and ask,

what happened there, what did we notice, why did we do what we did?


It is becoming aware of these signals, that we will become more aware of our own intuition, and we will see more, feel more, hear more, as we do with Phillip’s Sausage.

It was wonderful to get feedback from the participants of the Society of NLP Master Practitioner course I am running here in Bahrain. After returning from doing the Side Band exercise, they had had different experiences, each noticing more, bird songs, items in the hotel entrance that they had used many many times.

Notice your side bands, it could help in controlling your state, being aware of others states. Use your side bands in meetings, negotiations, work and especially relationships. I must use them myself more often. (see previous entry.)

But I still love my work.

Other English sayings.
Categories
Thoughts

It is the second time it has happened. Carpe Diem.

This is the second time this has happened to me, and it has meant I have had to look at life in a different way.

Whilst I was unhappy when this happened to me, I was inoculated as against the anger, rage, sadness of loosing such an old trusted friend, and I knew that if I stayed calm, the hands of my clock would still turn round, a solution would be found, and friends, people I know, would no doubt offer advice and perhaps support in my hour of need, or perhaps not.

There would be light at the end of the tunnel, if I waited, got on with life, and enjoyed the present day. Carpe Diem.

Whilst at college at the Staffordshire College of Commerce in the West Midlands of the UK many years ago, I came across the Latin saying, Carpe Diem, which means seize the day, or as I interpret it enjoy the present day, and whenever I can I try and remember to do that.

I spent over 35 years in the computer industry, being the computer expert, supporting customers who had purchased computers, designing the systems, writing the programs, installing the software, training the staff, for I worked for computer manufacturers, NCR, Sperry Univac, Texas Instruments. I was the expert, I have loads of knowledge and experience.

When my trusted computer broke down, a computer that had lasted me only 18 months, 18 months ago I was really upset. I found a solution around the problem keyboard by using a removable one, but that could only be temporary, so I purchased a replacement computer.

That has lasted 18 months and now that too has developed a fault on the keyboard, so although I have found a temporary solution, I had learned from my past experience and replaced it with another.

Having now needing to wear glasses for reading, when I replace my glasses I purchase two pairs at the same time. If anything happens, I have a backup. I could loose them, scratch them.

Two years ago, one of my pairs of glasses, broke, but I had the second pair, I was safe. But within weeks the second pair broke as well, in the same place, so I had to buy another two pair of glasses.

Two weeks ago, on of these replacement glasses the arm fell off. No problem, I have a second pair. Yesterday, the second pair of glasses had the same thing happen, the arm fell off.

Something told me this may happen before I left for the trip I am on now here in Bahrain, but I dismissed it.

Thankfully, on our way to find a sandwich last night, my host Philip Edwards took me to an optician to see if the glasses could be repaired, but no. We had a solution, off the shelf reading glasses, I can still see to read.

Carpe Diem.

Life is full of such incidents. 

Categories
NLP Thoughts

Push Me Pull Me

I recently went for a walk in the wonderful Richmond Park, which is only a small walk from my home in the UK, Norbiton Hall in Kingston upon Thames.

There are some beautiful sights, sounds and smells as you walk in the countryside so near to the heart of London, and it seems strange that in the distance you can see the City of London, the towering office blocks with people crammed into a small area, yet you are with wild animals, fantastic gardens like the Isabella Plantation, and strange sights.

Here is the Push Me, Pull Me animal. It is an animal that sometimes reflects life.

push me pull me Phillip Holt
The Push Me Pull Me AnimalĀ 

I have often had clients who have had a relationship problem, and recently it was a couple who from appearances loved each other a lot, but they could not become one, a couple.

They were both giving the right signals to each other, they helped each other through difficulties, but that is where it stayed.

When I listened to their individual stories, I could begin to understand.

The lady was making signals that said to the man, I am available, come and get me, I want you, contact me, help me, and the man responded. She was pulling him towards her.

When the man responded, there was the feedback, I am not available, I am out tonight, etc, from her. She was pushing him away.

Just like the Push Me Pull Me animal, she did not know which direction to go.

Now I could not tell either of them which direction to go. It would be incorrect for me to do so as a Coach. It is a coach’s duty to get the party or parties to come to their own answers, yes to be a guide, but for them to resolve the issues.

I had a friend John, who was married, and unfortunately there was a medical problem with the wife, which meant she lost her womanhood. The psychological problems that caused her, meant that she had to lay blame for her loss, and in her mind it was the husband, who had no responsibility for what happened.

The wife hated the husband for what had happened to her, and yet she could not let him go, there was a love hate relationship with her. He stood by her until he became ill, he did not know what to do, should he continue in the marriage or divorce for the sake of both their sanities.

She did not know if she loved or hated the husband, he did not know whether to end the relationship or continue. Push Me, Pull Me.

Sometimes it is good just to talk the issues through with a coach or councilor, or to talk honestly with each other, to tell ones feelings thoughts, not to be a Push Me Pull Me, leaving the other partner not knowing what direction the other wants to go.

In NLP there are techniques to coach people through the Push Me Pull Me situation. Perhaps the best one Perceptual Positions. Seeing the situation from others point of view.

If the Push Me Pull Me is not resolved there will be conflict, and that leads to misunderstanding, mistrust and unhappiness.

Firstly, try talking.

Categories
Thoughts

Learning from the F1 Grand Prix

Sitting here in the UK, watching the F1 Grand Prix taking place in Istanbul, I began to feel for last years World Champion, Lewis Hamilton.

Hamilton could not be beaten last year, yet this race he has just been lapped by Jenson Button in the Brawn Mercedes. How will Hamilton feel? How is his confidence?

Not only is it Hamilton who drives the Mercedes-McLaren that is down in the race placing, but so is Massa who drives the Ferrari.

What is happening?

Like anything we do, we have to have the right tools to do the job as well as having the knowledge, experience and competence.

We also have to have a good team behind us to support us.

Without all components in place working together to the full potential we will not win.

There has been other things I have noticed. Although the F1 drivers are racing each other, fighting to gain a place, there is respect for each other.

Perhaps there is much to learn for us all. 

Categories
Thoughts

Cycling Improvements in London Road, Kingston upon Thames

Residents and business’s in and around Norbiton Hall, London Road and surrounding roads were sent a letter (May 2009) from the Directorate of Environmental Services of the Royal Borough of Kingston upon Thames, titled:-

PROPOSED NEW TRAFFIC MANAGEMENT AND CYCLING IMPROVEMENTS IN LONDON ROAD BETWEEN QUEEN ELIZABETH ROAD AND STATION ROAD
Ref KT/YH/LSS/LR

In this proposal, the council wish to introduce shared use surface cycling facilities, on the footpath. In other words, the existing pedestrian footpath will be reduced in width so that a cycle way can be introduced.

The introduction of cycle ways within London is part of the Mayor of London’s scheme to get people on bikes. I believe there are incentives for the local authorities who create cycle ways, even if they are only 10 yards in length.

On many occasions I as others, have been confronted by cyclists who insist in using a FOOTpath to get from A to B, so bike riders already use the FOOTpath involved.

So is this proposal a waste of money?

In the space of one hour I took a few photographs that Mr Roy Thompson (Service Director, Royal Kingston) and Younes Hamade (Traffic Engineer, Kingston Town Traffic Engineering Team) may consider. Email :- younes.hamade@rbk.kingston.gov.uk

Firstly, closer into Kingston town center along London Road, there has already been installed a cycle only facility, that is a green sectioned portion of the road.

In ten minutes I observed two people on bicycles using the green cycle way, but others not, they are still using the FOOTpath.

Bike riders using the footpaths in London Road, even though a cycle way has been provided        Bike riders using the footpaths in London Road, even though a cycle way has been provided

Bike riders using the footpaths in London Road, even though a cycle way has been provided        Bike riders using the footpaths in London Road, even though a cycle way has been provided

Bike riders using the footpaths in London Road, even though a cycle way has been provided
Bike riders using the footpaths in London Road, even though a cycle way has been provided


What about other obstructions?

Street furniture, that means lamp posts, traffic lights and their control boxes, telephone and communication boxes, vehicle entrances to buildings and the Norbiton Hall Estate, will have to be moved at great expense.

How about the normal day to day traffic and parking?

The local offices have many deliveries during the day, with vans and lorries parking on the FOOTpath, deliveries to the apartments facing onto London Road of Norbiton Hall also have deliveries, again meaning lorries and vans often park on the FOOTpath restricting usage.

Deliveries to Clarendon House London Road        Restaurant collect outside Italian Reataurant Londond Road, restricting cylceway

Lorries parked on the footpath outside Norbiton Hall and Clarendon House, London Road, Kingston upon Thames        
Lorries and vans parked on the footpath outside Norbiton Hall and Clarendon House, London Road, Kingston upon Thames


How about parents with pushchairs, they take-up most of the FOOTpath now, so what will happen with even a narrower FOOTpath.

Then there are the many mobility cart users. They often use the FOOTpath as a raceway.

Two mobility vehicle users and street furniture including traffic lights control box outside Norbiton Hall
Two mobility vehicle users and street furniture including traffic lights control box

There is only one cycle way leading out of Kingston towards London, and none entering or on the opposite side of the road. Should cyclists use the only cycle way, as there would be not enough space for two bikes to pass each other?

I consider that the proposal is flawed and needs more consideration, and a strict enforcement of what is in place already, as a FOOTpath should be what it says for feet and pedestrians.

FOOTpath =’s Footpath (right of way), in the UK, a path on which the public have a legally protected right to travel on foot.

Categories
English Sayings Thoughts Travels

The Savoia-Marchetti SM.79 Sparviero

I wrote about the gentleman I talked to in Italy about his experience in the Second World War flying in the Italian Air Force, and I felt that part of my history was missing.

We talked about how he downed two Hurricane aircraft into the sea, and escaped to fight another day. (click to read article).

He talked about The Savoia-Marchetti SM.79 Sparviero (SM.79) and I searched for more details on the aircraft, hoping that perhaps there may be one in one of the many aircraft museums in the UK, visiting the Imperial War Museum in London and Duxford and RAF Hendon, but nothing.

The Italian Airforce Savoia-Marchetti SM.79 Sparviero
The Italian Airforce Savoia-Marchetti SM.79 Sparviero

I then decided that perhaps there maybe a plastic model construction kit I could find, and by building it I would learn more about the aircraft. That was nearly as difficult as finding a real aircraft. But after a lot of searching I found a model shop near to RAF Hendon, North London, with one last kit. The shop Hannants is on a small industrial estate, not really a shop as it does not even have a shop window, but it does have a good range of kits.

From building this aircraft, the SM.79, I felt so much nearer to the history I was told, but no-where in the books I read was there any mention of two Hurricane aircraft being lost to a SM.79. I even asked at RAF Hendon, something I will follow-up in coming months.

It is strange how we are only told we need to know about our history, and this tends to be one sided, that from the viewpoint of the country we are being taught in. Seeing the foot over the British Isle on the world globe on the statute in the Vatican, (click to see here). The history of slavery in America (click to see here).

I am learning to take what I am told with a pinch of salt, an English saying, which means, we are not being told the truth, or only a little of what we need to know.

The three engined Savoia-Marchetti SM.79 Sparviero, or Sparrowhawk, was designed before the start of the Second World War as a passenger transport and fast postal link airplane, but was modified to become a torpedo and medium bomber with great success. It had a hump behind the cockpit which was able to retract to reveal a two 12.7 mm guns. It was flown by many countries.

Categories
Memory Mind Maps Thoughts

Be prepared

The is nothing like getting ready for a trip, but I have the tendency to put things off until the last moment, so as I sit in my hotel room at the start of a ten day tour of giving training in the UK and Italy, I know I am ready.

The Boy Scouts have a motto which is Be Prepared, perhaps I should have been a member of that organisation, but I was a member of the Boys Brigade which had the motto Sure and Steadfast., and I think I am that. See picture of me blowing my own trumpet.


Boys Brigade Badge

Yesterday trying to get prepared resulted in ironing some twenty plus shirts, a number of trousers, watering the plants, tidying-up, meetings, banking, and travel. It was a rushed day.

But I am ready to face a group of school children for the day to teach them memory skills and Mind Maps, or Mappe Mentalli in Italian.