Oh Poo Poo, our cultures are not the same.
“Wait your turn”, or “First come, first served“, “Respect your elders“, “Do what you are told“, were instilled in me from the day I was born, British sayings that have guided me through my life, are now pulling at my heart strings as I continue to travel, not only the world, but the British Isles.
If two people stand behind another person in Britain, you can be sure, others will join the queue. They will not perhaps know what they are waiting for, but but they will form an orderly queue.
As a small boy, I remember catching the bus to visit my Grandmother or go shopping, and when we arrived at the bus stop, we would mentally work out how many people had arrived before us, and as more people arrived, who was the person who had arrived immediately after us and the sequence of people arriving after them. We were forming a queue, a sequence of order of those who arrived first would get on the bus first, followed by the next person, and so on and so forth.
In the shop, we knew who was before us and who had arrived after us, and thus we had order, “first come, first served“, and if the shop assistant went to serve a customer out of order, the customer would say, “No, I think that person was before me“.
We had respect for others, we had order, we knew our place, we knew the rules, written and unwritten, we knew we must “wait your turn” rule.
At school, queuing was further instilled in us, as before classes we would be required to stand in an orderly line, a queue, not saying a word. Sometimes this queue was further defined by height, or alphabetically by family name or by the sequence in which we sat in the classroom, those sitting at the back would be first in the queue and those sitting at the front of the classroom would be last in the queue.
For my non British readers you can see this in action when watching the tennis on your TV of Wimbledon, where people will queue to buy tickets, and these queues are very long, or when there is a sale at a shop like Harrods in London, or the launch of a new product like the Apple iPhone, people will start queuing days before the start of the sale, bringing along beds and blankets to sleep and keep warm.
These queuers will be allowed to leave the queue by others, and, return without any problems or queries, just by saying, “Can you save my place please?“
My first shock to the system, my first challenge to my up-bringing and my beliefs happened in the 1980’s when I worked in Saudi Arabia as the Software Manager for the Texas Instruments distributor, Saudi Computer Services. I had been sent to the capital, Riyadh, to install a new client’s computer system, a task I had done many times, flying from the Red Sea town of Jeddah into the middle of the country where Riyadh is located.
My flights had been arranged, and upon completion of the job, I went to catch my return leg back to Jeddah early, as I had completed the installation ahead of schedule. I went to book-in, only to be told that the flight had been cancelled due to a sand storm and I had been placed on “standby” for the next available flight, and that I should join the queue at the standby desk.
With some fellow standby queuers, all Western Ex-Patriates, we talked and laughed as we waited for the next available seatings.
An announcement was made in Arabic, and within seconds from being first in the queue, we found ourselves at the back of the queue, with hundred of shouting, arms waving men in their white thobes and keffiyeh head dress.
Then they were gone, we found ourselves back at the front of the queue, but all spare seats had been taken.
This process continued, at one time we were at the front of the queue, only to find ourselves at the back following an announcement we did not understand, and any available seats were quickly allocated to those pushing to the front of the queue. We were only saved by a kind Saudia Airlines employee taking pity upon us.
The feeling of despair, the feeling of disbelief, the feeling of not fair play, something we say in British colloquialism when people do not play by the rules is “it’s not cricket“, still stays with me today.
I am experiencing this feeling more and more in the UK as more and more visitors and immigrants descend upon the small and overcrowded islands, and especially in London.
Gone are the orderly queues on the Waterloo and City underground line, (The Drain), the two station tube line, linking Waterloo mainline train station to the City of London banking area, where city centre office workers, would each morning and evening, “wait their turn” to board the over crowded trains, often missing several trains until they reached the front of the queue.
Gone are the orderly queues at bus stops.
Gone are the “first come, first served” rules in shops, restaurants and bars, as the shop assistants and waiters are often non British and do not have any concept of British cultural rules, and serve those with the loudest voice, the highest valued bank note, or the person that catches their eye.
My blood boils when waiting for a bus, especially at London Heathrow Airport after a long flight, where workers are more often than not from ethnic minority backgrounds, especially from the Indian subcontinent, where “Wait your turn”, or “First come, first served” appears does not exist in their culture.
More often of not I have just missed a bus and thus first in the queue with my suitcase for the next one, only to find when the bus arrives I am last on the bus with no seats left.
At the luggage carrousels in airport baggage halls, I am often one of the first to arrive to claim my suitcase as I can bye-pass the often long immigration queues with my biometric passport. At the carrousel, as at all airports, there is a distinctive yellow line which states, “Stand behind the line“. I follow this rule, and stand there like a statue or a soldier on guard, only to find myself soon unable to see the conveyer belt and the suitcases gliding past, as I am pushed to the back as others do not follow the rules and do what they are told, to “Stand behind the line“.
On a recent short flight from Kuala Lumpur to Penang, I resisted the need to get on the aircraft first, because as soon as the announcement was made that the flight was ready for boarding, and that we would be boarding by seat numbers, passengers raced to the departure gate, disregarding the request that only the few backseat passengers, rows 55 – 60 go forward.
For goodness sake, the plane will not leave without us.
I waited my turn and boarded the plane to take my allocated seat 6F, a window seat I had booked the day before and printed on my ticket. When I got to row 6, my seat was taken by an Indian looking young man. I politely asked him what was his ticketed seat number which turned-out to be 6D, the aisle seat. Not to cause a fuss and ask the gentleman sitting in the middle seat, 6E, to move so we could swop seats, I smiled and said I would take the aisle seat.
The air steward hearing what was happening and to my compromise to allow the person to occupy my seat, and yes I prefer the window seat, gave me a knowing smile and nod.
We were ready for taxiing out to the runway, and the announcement was made in two languages to make sure the seats were upright, tray tables stowed away, seat belts fastened, all electronic devices switched off and phone set to flight mode.
At this point, the Indian looking guy, started making a telephone call, and continued as we were pulling onto the runway to take-off. Faces of people turned to him in disbelief, but he continued, so I shouted at him to switch it off. He did.
As we were descending into Penang the announcement was made to make sure seat belts were fastened, seat backs were upright, tray tables stowed away and electronical devices switched off. He followed non of these instructions, his tray table still pocking into his stomach.
We landed in Penang, and as soon as we touched down, not even off the runway, he was making another call, again people gave him dirty looks, but this time I stayed calm and said nothing.
As we came to a stop at the gate. He stood-up waiting to get off the aircraft. Why people do it, I will never know, because we have to wait until those nearest the exit door get off first.
As I stood up to get my hand luggage from the overhead compartments, he tried to push me out of the way. I stood my ground and shouted at him to WAIT.
He looked at me sheepishly as said “sorry sir” and sat down. Faces around me gave me a knowing smile.
Being near to the front of the plane, I was one of the first off and thus one of the first at the baggage carrousel, and I dutifully stood waiting behind the yellow line. As the luggage started to arrive more passengers arrived, and I found myself once again with people infront of me, mostly of Indian ethnicity, craning to see if their suitcase was coming.
My suitcase came before those who had pushed infront of me, and it was quite a struggle to extract the suitcase from the carrousel as I had to push and shove my way in and out of the scrummage.
Oh, and the Indian looking guy was on the opposite side of the carrousel having just arrived from disembarking from the aircraft, and his luggage still not delivered.
It is against my nature, my culture not to “Wait my turn”, or accept “First come, first served“, “Respect your elders“, “Do what you are told“, but these days when I sense I could be forced to the back of the queue, it becomes playtime for Phillip. I use my body to stop these “I must be first, I have no regard for others around me” people, from getting infront of me, often forcing them to board last, allowing others to get on or served first, I’m using Phillip’s Sausage to know their every move, and counteracting them, letting them feel the frustration I feel against them.
I love my job, and my games.
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