Up to £100 trade in off the cost of a new computer from your old computer at PCWorld. Now there is an offer.
PCWorld offer of £100 trade in on an old computer
People who know me, know that if there is a gadget, Phillip has to have it, I am compulsed to buy the gadget. I get it to work, understand it, use the facilities it offers, and soon after, it gets regulated to the back of a cupboard, being replaced by the latest gadget.
I travel a lot around the world, giving trainings, seminars, presentations, speeches, and shows, and I need a light, good notebook or laptop to do my work on stage. I use the internet to keep in touch with the world, Skype for telephone communication, Slingbox to watch British TV in my hotel.
PCWorld had in the past their own fantastic laptop badged as the Philip’s Freevent, a really good fast computer, small with a good battery life for use on an aircraft, train or in remote areas. So far I have had two in the last four years, but PCWorld stopped selling them, so the latest laptop I purchased was a HP TouchSmart tx2, not a machine I am especially happy with.
The first Philip’s Freevent served me well, but the keyboard started playing up, which was easy to overcome, I used a USB detachable keyboard, but it was not a good solution for traveling, so I purchased another Philip’s Freevent, again a great computer, cheap but good.
OK, you buy cheap, you get cheap. The keyboard on the first Freevent started failing, the case on the second cracked, but it still functioned, until the keyboard started to fail. No problem, both had served me well, and with effort are still operational, not good enough for my travels. So I brought a HP TouchSmart tx2 from PCWorld about one year ago, I am not 100% happy with it, but I made my bed and I must sleep in it.
Yesterday the second Philip’s Freevent battery detached itself from the computer, the plastic retaining clips had failed, deteriorated,, fell off, meaning the battery would not stay in place, but I can still use the mains supply. No problem as I do not always take it on my travels.
Then I remembered PCWorld’s offer, £100 Trade In, why not upgrade.
I visited the local store and the salesperson said the offer is for “UP TO £100“, I would have to take the machine to the in-house technician who would value my old computer.
I was told my old computer was worth nothing, zero.
The computer did not work I was told (although he did not test it). Well yes it does if I used the mains supply or hold the battery in place, and it would not stay in place as the plastic clips had deteriorated, not by my misuse.
The case was split, well yes it is the poor quality of the plastic Philip’s used for the casing, not by my misuse or dropping thr machine.
The keys showed signs of wear, well yes, I have used the keyboard to work, isn’t that what a person does with a computer. I did not use poor quality paint or stencils.
The outer casing was marked, well yes I had used it and traveled with it all over the world, that is what we buy a computer for, to work on, it was normal wear and tear.
It seems that PCWorld will give £100 trade in, only as long as the old computer is in pristine condition, or straight out of the box. For every mark, for every fault like missing keys, the price goes down.
PCWorld, why would someone want to change a computer which was pristine, working 100%?
PCWorld you are using a marketing strategy to get people into your store with the offer of a trade in, but then nothing is offered.
I have been a loyal customer of yours for a number of years, and in business it costs a lot of money to gain a new customer, someone who will return and spend more money with you.
PCWorld you have lost my custom, and I wonder how many more customers by your trade in offer that is misleading.
No wonder your stores are empty of customers.